Frecuently Asked Questions | Private Cancun Airport Transportation

1 .- Why reserve with us?

Why reserve with us?

We are recommended by travel sites like TripAdvisor and local authorities. Also, we are licensed and have complete insurance liabilities with our clients.

2 .- Is the transportation private or shared?

Is the transportation private or shared?

It is a private service.

3 .- Are prices per person or per vehicle?

Are prices per person or per vehicle?

Our prices are per vehicle, except the regular Private Transportation (van for 8 passengers max.), which is per range of passengers Ranges are 1 to 3 people, 4 to 6 people, and 7 to 8 people.

4 .- How many passengers can a regular van carry?

How many passengers can a regular van carry?

The regular van can carry up to 8 passengers We could make space for 10 with prior notification. While booking, the real number of passengers must be chosen. We count with bigger vans, falling in the Group Transportation category, which can carry up to 16 passengers Luxury SUVs are also available, which can carry up to 6 passengers

5 .- How do I find you at the airport?

How do I find you at the airport?

Once you clear customs, you need to walk out by the "shuttle and transportation" gates. You will find people holding boards. Look for a board with our logo (orange and white suitcase) and you'll be good. You can give us a call at any time if you can't find us. Look for the emergency numbers on your confirmation.

6 .- What kind of vehicles do you use?

What kind of vehicles do you use?

Either new or up-to-date vehicles. Models include Toyota Hiace, Volkswagen Transporter, Mercedes Sprinter, Volkswagen Crafter, Chevrolet Suburban, and more.

7 .- Does the service includes insurance?

Does the service includes insurance?

Yes, we include insurance for all our passengers for complete liability while using our services.

8 .- Do you provide baby seats?

Do you provide baby seats?

Sure, we can provide baby seats with prior notice (upon availability). We will do our best to fulfill any request, but do bear in mind this depends on availability. So far, had no problems with this.

9 .- How many days in advance do I need to make a reservation?

How many days in advance do I need to make a reservation?

You can make a reservation at any time. We suggest from one week to one day in advance, however, we will do our best to complete any last-minute-reservation.

10 .- Is Cancun Airport an International Airport?

Is Cancun Airport an International Airport?

Yes, it is. It receives international and domestic flights. Matter of fact, it is the second-largest airport in Mexico in terms of domestic flights and the first-largest airport in Mexico in terms of international Flights.

11 .- Where is Cancun located?

Where is Cancun located?

Cancun is located in the State of Quintana Roo, at the northeast side of the Yucatan Peninsula. It's a great location to visit places along the Riviera Maya and the whole Yucatan Peninsula. If you want to go to destinations like Tulum, Playa del Carmen or Chichen Itza, you have to arrive to Cancun first.

12 .- Is there an exit tax fee at Cancun Airport?

Is there an exit tax fee at Cancun Airport?

Yes, Cancun Airport has an exit tax fee. It is commonly added in the ticket of your flight. Make sure to check with your airline if it is included. Depending on the exchange rate, the tax fee is usually about $50 USD.

13 .- How far are hotels from Cancun Airport?

How far are hotels from Cancun Airport?

It depends. Those located in Cancun Hotel Zone and Cancun Downtown are about 20 to 30 minutes far. Check the Destinations section for a full list of estimated times.

14 .- What is the best way to get to my hotel from Cancun Airport?

What is the best way to get to my hotel from Cancun Airport?

There are several ways to move from Cancun Airport. Private Transportation, taxis and ADO Buses. Most travelers agree the best way is Private Transportation.

15 .- Are there taxis outside Cancun Airport?

Are there taxis outside Cancun Airport?

Regular taxis are not allowed to be inside the airport. The few ones you may find either will ask for crazy amounts for a simple service or will try to scam on you saying that they were sent in the name of your transportation provider, so you get to pay again or a higher rate than the one you were expecting. Some other are actually private transportation companies allowed by the airport to have a desk there, but prices on-site are often really high.

16 .- Which airlines fly into Cancun Airport?

Which airlines fly into Cancun Airport?

Most major airlines from United States, Canada, Europe and South America fly into Cancun Airport. Check for specific airlines here: Cancun Airport Airlines

17 .- How can I contact Lost and Found department of Cancun Airport?

How can I contact Lost and Found department of Cancun Airport?

Make a call to the number +52 (998) 848 7200. Extension 1282 for terminal 3 or extension 1251 for terminal 1.

18 .- How many terminals are there at Cancun Airport?

How many terminals are there at Cancun Airport?

There are 4 terminals (2020). FBO for private flights, terminal 2 for domestic and international flights, and terminal 3 and 4 for international flights.

19 .- How can I move between terminals at Cancun Airport?

How can I move between terminals at Cancun Airport?

There is a free shuttle between terminals. Look for a red digital clock on the outside of the terminal. This clock marks the remaining time for the next bus. Any airport employee can help you find it. These run every 10 to 15 minutes.

20 .- Is the Cancun Airport open 24 Hrs?

Is the Cancun Airport open 24 Hrs?

Yes, it is. 24/7. Is open even on holidays. At late night, some shops may be closed.

21 .- Are there ATMs at Cancun Airport?

Are there ATMs at Cancun Airport?

Yes, there are ATMs in each terminal. You can also find Money Exchange Houses. Consider that the exchange rate varies per day, location, even per business. Look for the best.

22 .- How early should I get to Cancun Airport before my departure flight?

How early should I get to Cancun Airport before my departure flight?

The airport recommends 3 hours in advance for international flights. Sometimes, 2 hours is enough, but it depends on the season, amount of luggage, and number of people you travel with.

23 .- Do I need a VISA to go to Cancun?

Do I need a VISA to go to Cancun?

In Mexico, VISA policy allows citizens of Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, USA, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, United Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland, Uruguay and Venezuela to travel to Mexico without a VISA. The document you must have is a valid passport.

24 .- Do I need any special vaccine to enter Mexico?

Do I need any special vaccine to enter Mexico?

If you are traveling from a country that is possibly infected with yellow fever, a vaccination certificate is required.

25 .- Does the Cancun service includes beers?

Does the Cancun service includes beers?

Beverages and snacks are considered extras and have a charge. Our Customer Service staff will be happy to provide you any quote you may need. For extra amenities (not on the regular list), email us at info@cancunairporttransportations.com

26 .- Where do I find you at Playa del Carmen Ferry?

Where do I find you at Playa del Carmen Ferry?

You need to walk through Plaza Paseos del Carmen, turn to the left and get to convenience store (OXXO) on the street. Just right there. Get the location pin: https://goo.gl/maps/5xxVYmxPVYk

27 .- Can I book a service being at the airport?

Can I book a service being at the airport?

We highly recommend pre-booking in order to avoid waiting for an available driver. We do are capable of arranging a service if you just arrived at Cancun Airport. However, you might have to wait for a vehicle to be available.

28 .- What payment methods are available?

What payment methods are available?

You can pay online via your PayPal account, any credit card, or cash upon your arrival at the airport.

29 .- Do the vehicles have air conditioner?

Do the vehicles have air conditioner?

Yes, for your comfort all our units have refreshing air-confitioner.

30 .- Will you wait for me if the flight is delayed?

Will you wait for me if the flight is delayed?

Yes. While booking, we ask for airline and flight number, which allows us to track any delay you could experience and wait for you at the appropriate time.

31 .- Can we make a stop to buy groceries on the way to the hotel?

Can we make a stop to buy groceries on the way to the hotel?

Yes, you can add an extra stop while booking. For an up-to-1-hour stop, the extra charge is $30 USD.

32 .- I will take a tour around Riviera Maya. Can you drive me to the meeting point?

I will take a tour around Riviera Maya. Can you drive me to the meeting point?

Sure we can. Please contact us at info@cancunairporttransportations.com for prices and more information.

33 .- Which options do I have to make my reservation?

Which options do I have to make my reservation?

You can book with us in 3 different ways. Via booking-engine, via email (info@cancunairporttransportations.com), via phone or via online chat.

34 .- Do you have rates for children?

Do you have rates for children?

As every passenger is required to have a seat, children count as passengers and pay the same rates than adults.

35 .- What if I accidentally leave an item in the vehicle?

What if I accidentally leave an item in the vehicle?

We do not responsibilize for objects left in the vehicles. However, if it gets to happen, contact us via phone as soon as you notice the missing item. Bear in mind our vans are constantly picking-up passengers and moving across locations.

36 .- Can I get a refund upon cancellation?

Can I get a refund upon cancellation?

Yes, you can get a refund if, and just if, you cancel 12 hours before the scheduled time. After that time, it is not possible.

37 .- Are baby seats mandatory in Mexico?

Are baby seats mandatory in Mexico?

They aren't. However, we recommend to request them. We will do our best to accomplish your request.

38 .- Do the drivers speak English?

Do the drivers speak English?

Yes, all drivers speak English. It might not be a super-advanced level, but they do have the necessary skills to communicate.

39 .- How long does it take to get to my vehicle at the airport?

How long does it take to get to my vehicle at the airport?

As soon as you find the rep., he will walk you to your private vehicle.

40 .- What if I can't find the representative?

What if I can't find the representative?

Our staff is always at the airport. If you can't find the rep., he must be walking other travelers to their vehicles. On the confirmation email, you can find our local and toll-free numbers. Give us a call and we will ask the representative to find you.

41 .- If I book a round trip, do I need to confirm my return-pick-up?

If I book a round trip, do I need to confirm my return-pick-up?

There is no need to confirm your return trip. However, feel free to do it either by chat, email or through our phone.

42 .- I made a reservation but didn't receive the confirmation email. What now?

I made a reservation but didn't receive the confirmation email. What now?

Check your spam or junk mail folder. If you don't find it, please contact us at info@cancunairporttransportations.com to verify the status of your reservation, and re-send you the confirmation (if applies).

43 .- Are the transportation services exclusive for Cancun or can I get to other places in the Riviera Maya?

Are the transportation services exclusive for Cancun or can I get to other places in the Riviera Maya?

Our services are available to any location within the Riviera Maya (Cancun as well). Visit the Destinations section for all available destinations.

44 .- Are tips mandatory?

Are tips mandatory?

Not mandatory but highly recommended. Drivers rely highly on tips, so they will do their best to earn them by a professional service.

45 .- If my flight arrives early in the morning or late in the night, can I still have a service?

If my flight arrives early in the morning or late in the night, can I still have a service?

Sure, as long as you make the reservation one day in advance, our operation department will make sure there will be a driver waiting for you upon arrival, no matter the time.

46 .- Which currencies are available to pay for the service?

Which currencies are available to pay for the service?

Prices are in USD, but when paying through PayPal, you can use almost any currency. If you pay cash, we accept USD, CAD and MXN.

47 .- Is the transportation pet-friendly?

Is the transportation pet-friendly?

We can transport pets as long as they are well kept in a cage. Guide dogs are the only exception.

48 .- Is there enough room for the luggage?

Is there enough room for the luggage?

Yes, there is plenty room for your luggage, as long as you bring one case and one carry-on per person. However, if you think it's too many luggage, consider booking a larger van. Contact us for further information info@cancunairporttransportations.com

49 .- Are you listed on TripAdvisor?

Are you listed on TripAdvisor?

Yes. Matter of fact, we have earned TripAdvisor Certificate of Excellence 4 years in a row. Visit our profile and read some reviews: https://goo.gl/nZdn6f

50 .- How do I know this is a reliable company?

How do I know this is a reliable company?

We have been in the business for more than 10 years, are associated with ASTA (American Society of Travel Agents), the Riviera Maya Hotels Association, and have a very complete Tripadvisor profile where you can check real reviews from past customers (https://goo.gl/nZdn6f).